Ask for an American when calling for technical support!-Grass Roots Movement!
Summary of eRumor:
A forwarded email that advises consumers when calling technical support and reaching assistance in a foreign land to ask for an American. It says that this could help create more jobs in the U.S. and ensure better customer service.
The Truth:
This is a grass roots movement. We have found no evidence of any organized group or web site promoting this cause. It is not known if asking for an American would get an American on the other side of the line when trying to solve technical issues.
The practice of overseas call centers for technical support is used by some computer companies. According to an August 8, 2002 article in the South Florida Sun-Sentinel, “The Answer Group, an 8-year-old Fort Lauderdale company, said Wednesday it was notified last week by Hewlett-Packard Co. that its five-year relationship with Compaq Computer Inc., which was acquired by HP in May, will be terminated because the company’s new policy is to move all its tech support operations offshore.” The article went on to say that HP does have technical support both in the U.S. and overseas. Click for article.
updated 08/17/09