for an American when calling for technical support!-Grass
Summary of the eRumor: A forwarded email that advises consumers when
calling technical support and reaching assistance in a foreign land to
ask for an American. It says that this could help create more jobs
in the U.S. and ensure better customer service.
The Truth: This is a grass roots
movement. We have found no evidence of any organized group or web
site promoting this cause. It is not known if asking for an
American would get an American on the other side of the line when trying
to solve technical issues.
The practice of
overseas call centers for technical support is used by some computer
companies. According to an August
8, 2002 article in the South Florida Sun-Sentinel, "The Answer
Group, an 8-year-old Fort Lauderdale company, said Wednesday it was
notified last week by Hewlett-Packard Co. that its five-year
relationship with Compaq Computer Inc., which was acquired by HP in May,
will be terminated because the company's new policy is to move all its
tech support operations offshore." The article went on to
say that HP does have technical support both in the U.S. and overseas.
Click for article.
A real example of the eRumor as it has
appeared on the Internet:
How to save some American jobs and we can help!
I want to share with you some great information that I found out purely
by accident. I believe it can also save and create jobs in America while
giving people better customer service.
So how many times have you called a company's service phone line and
found that the rep. can barely speak English? Once with a major mortgage
company it was so bad I demanded to speak with someone who spoke
English. Right at that moment I broke the code, the secret password for
Come to find out that every American company using overseas operators
must transfer you to an American rep. by your saying....... " I want to
speak to a representative in America ." (Don't take no for an answer
This was confirmed by the American rep. that they must transfer you
after that request. I've tried it on a half a dozen major companies
including cable, bank, phone and mortgage companies. It works every time
and I actually get my issues taken care of.
Last thing, to help save even more jobs.... don't use the automated
checkout lanes they are pushing at the big box stores. Once again I
found out that if we use those check outs rather than cashiers, people
lose their jobs too. I've refused to use the automated check outs and
have had two cashiers already thank me for help saving their job.