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Beware of a 15% Restocking Fee at Best Buy-Truth!
Summary of the eRumor: A message from a consumer complaining that
when he returned a GPS that he'd purchased from a Best Buy store, he was
charged a 15% restocking fee and would have to wait for a check to be sent
to him for his refund. He complained that he was not told of the
return policies when he purchased the item.
The Truth: TruthOrFiction.com contacted Best Buy's
corporate office and was told that the 15% restocking fee is accurate.
Best Buy told us:
15% restocking fee will be charged on returns or exchanges of any opened
notebook computers, projectors, camcorders, digital cameras, radar
detectors, GPS/navigation and in-car video systems unless defective or
prohibited by law. A restocking fee of 25% will be charged on Special
Order Products, including appliances unless defective or prohibited by
law. If a returned item is not in new condition or any accessories are
missing, the full purchase price will not be refunded or credited. For the
benefit of our customers, the above policies are printed at all checkout
lanes, the customer service counter and on the backs of purchase
Refund policies and restocking fees have become the focus of
regulatory interest in some states. In 2005 this led to fines for
several retailers from the New York City Department of Consumer Affairs (DCA). The
DCA fined Express, Staples, and the Sports Authority nearly $100,000 "for
refusing customer returns without disclosing the conditions of their
return policies." Seven other companies, including Best Buy, paid
fines for "charging customers 'restocking fees' without clear disclosure."
There are many retailers that have restock fees so it's best to check that
ahead of time when making a purchase.
A real example of the eRumor as it has
appeared on the Internet:
BEST BUY, MY FOOT!!
Best Buy has some bad policies....
Normally, I would not share this with others, However, since this could
happen to you or your friends , I decided to share it.
If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc.
If you return
the item with the receipt.. They will give you your money back if you paid
cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from "Best Buy".
They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt.
I explained to the lady at the return desk I did like the way it could
not find store names. The lady at the refund desk said, there is a 15%
restock fee, for items returned. I said no one told me that. I said how
much would that be. She said it goes by the price of the item. It will be
$45.00 Dollars for you. I said, all your going to do is walk over
and place it back on
the self! Then charge me $45.00 of my money for restocking!! She said
the store policy. I said if more people were aware of it they would not
anything here! If I bought a $2000.00 computer or TV and returned it I
would be charged $300.00 dollars restock fee!! She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over 200.00 dollars, she cant give me my
Corporate has to and they will mail you a check in 7 to ten days.!!
I said "WHAT?!"
It's my money!! I paid in cash! I want to buy a different brand..Now
I have to wait 7 to 10 days. She said well, our policy is on the back of
I said, do you read the front or back of your receipt? She said well, the
front! I said so do I, I want to talk to the Manager!.
So the manager comes over, I explained everything to him, and he said,
well, sir they should of told you about the policy when you got the item.
I said, No one, has ever told me about the check refund or restock fee,
when ever I bought items from computers to TVs from Best Buy. The only
thing they ever discussed was the worthless extended warranty program. He
Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I
can give you a 45.00 dollar gift card and you can use it at Best Buy. I
told him if I bought something and returned it, you would charge me a
restock fee on the item and then send me a check for the remaining 3
dollars. You can keep your gift card, I'm never shopping in Best Buy ever
If I would of been smart, I would of charged the whole thing on my credit
card! Then I would of canceled the transaction.
I would of gotten all my money back including your stupid Fees! He
didn't say a word!
I informed him that I was going to e-mail my friends and give them
a heads up on this stores policy, as they don't tell you about all there
So please pass this on. It may save your friends from having a bad
experience of shopping at Best Buy.
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