PayPal has Limited Your Account Until They Hear From You- Fiction! & Scam!

PayPal has Limited Your Account Until They Hear From You- Fiction! & Scam!

Summary of the eRumor:
This is an official looking email that allegedly came from PayPal.Com. It warns that your account has been limited until they hear form you. The email comes complete with links to contact them and comply with their request.

The Truth:
TruthOrFiction.Com contacted PayPal and a spokesperson told us that this email did not come from them.   It is a scam.

Links may direct computer users to a phishing site, which is a trick to get computer users to submit personal and financial information to awaiting criminals. The links could also direct computer users to a site that could infect their computers.

It is always a good practice never to click the links in such emails, no matter how genuine they appear.   Contacting the company who sent the email for verification is recommended by browsing manually to the sender's official URL and searching for the contact information.

PayPal has an email address to forward such fraudulent emails: SPOOF@PAYPAL.COM

Posted 05/13/13

A real example of the eRumor as it has appeared on the Internet:

Hello [ name removed by TruthOrFiction.Com] ,

As part of our security measures, we regularly screen activity in the PayPal system. We recently contacted you after noticing an issue on your account.

We requested information from you for the following reason:

A recent review of your account determined that we require some additional information from you in order to provide you with secure service.

Case ID Number: PP-338-155-900

This is a second reminder to log in to PayPal as soon as possible. Once you log in, you will be provided with steps to restore your account access. [Link disabled by TruthOrFiction.Com]

Be sure to log in securely by using the following link:
Click here to login and restore your account access [Link disabled by TruthOrFiction.Com]

Once you log in, you will be provided with steps to restore your account access. We appreciate your understanding as we work to ensure account safety.

In accordance with PayPal's User Agreement, your account access will remain limited until the issue has been resolved. Unfortunately, if access to your account remains limited for an extended period of time, it may result in further limitations or eventual account closure. We encourage you to log in to your PayPal account as soon as possible to help avoid this.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Thanks,

PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

PayPal Email ID PP522